If something arrives wrong.

Written plainly, because policies that need a lawyer to read are usually hiding something.

Returns & replacements

The jar is non-returnable once opened. This is a consumable food product, and we cannot resell or safely reuse a jar that has left our control.

If it arrives damaged, we replace it. No argument, no inspection process. Message us on WhatsApp within 48 hours of delivery with a photograph of the jar and the outer packaging, and a replacement goes out.

The same applies if you receive the wrong item, or a jar past its best-before date. Those are our mistakes and we carry the cost of fixing them.

Have your advisor read this page

Shipping and returns are your own terms written out. Privacy and terms are a sensible draft, but they are not legal advice.